Q1: When my order will be shipped?
A1: Your package will ship out within 24 Hours. We will contact you if there is any special case.

Q2: How long is the delivery time?
A2: Fast Free Shipping - 3-12 business days to arrive. Delivery times can increased due to unexpected delays caused by Holidays, bad weather or other factors. A full refund will be granted if a package will not arrive within 60 days from the time of the order.

Q3: I received my order but my item is defective, incorrect, or missing. What do I do?
A3: Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email serve@kinscoter.com within 2 business days of delivery. Depending on the circumstance, we may be able to extend this time frame up to 5 business days; please report your item as soon as possible for assessment.
Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible!

Q4: How long does the returns process take?
A4: Refunds are processed within 5-7 business days after your item(s) are received at our Return Center.

Q5: My package is returned to kinscoter, what should I do?
A5: If your package does not successfully deliver and is sent back to kinscoter, it is typically due to insufficient address information.
Note: To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. kinscoter does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Q6: Does kinscoter issue refunds?
A6: An order can only be cancelled within 24 H from the time it was placed. After this period, we cannot stop the order and refund the amount back.
Refunds are issued to the original form of payment used on an order in the event that it is canceled.

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